Expert GBP Problem Resolution & Ownership Recovery

Google uses video verification to confirm your business is real and located where you claim. To pass, record a clear video that shows:

• Your business exterior – signage, entrance, and surrounding area.
• Your interior – workspace, equipment, or setup that proves operations.
• Proof of ownership – business license, mail, or utility bill with your address.

The key is to make the video continuous (no cuts or edits) and ensure everything matches the information in your profile. If the first attempt fails, you can request support to re-submit or use an alternate verification method.

When relocating, it’s best to update the address on your existing listing rather than creating a brand-new profile. Starting fresh risks losing your reviews, ranking history, and the authority your listing has built over time.

If you’ve already created a second listing by mistake, Google may need to step in to merge the two profiles. This process ensures your reviews, photos, and ranking investments transfer to your new address, but it can be time-consuming and requires support intervention.

Suspensions typically occur due to guideline violations, inconsistent information, or quality issues. Common triggers include keyword stuffing in business names, virtual office addresses, or multiple listings for the same location.

Suspensions typically occur because something in your listing didn’t align with Google’s guidelines. This can happen for simple reasons, like adding extra keywords to your business name, having duplicate profiles, or listing an address that isn’t eligible (such as a P.O. box or a virtual office where customers can’t actually visit). Sometimes even making too many changes at once can trigger a suspension. The good news is suspensions are often fixable, once we identify the issue, correct it, and provide Google with the right proof (like a business license or photos of your location), your profile can usually be reinstated quickly.